FAQ

DO YOU OFFER SUPPORT? TOP

Yes, we offer tech support via email. We also offer support via phone for larger projects.

How Long?

Support for blog, website and boutiques are 30 days after installation.

WHAT FORMS OF PAYMENT DO YOU ACCEPT? TOP

We accept Paypal. You do not need a Paypal account to be able to pay with a Credit Card through Paypal’s site.

We will also accept personal checks sent via snail mail.

However, all echecks and paper checks must be cleared before we will put you on the schedule. Period.

WHAT IF I HAVE A DISCOUNT CODE OR CREDIT? HOW CAN I USE IT? TOP

Discount codes and credits may ONLY be used towards the purchase of custom jobs. All premades, ready made and the like are sold at FULL price. NO discounts may be applied. Period.

WHAT IS YOUR DESIGN PROCESS? TOP

Our design process is quite simple:

HOW LONG DOES DESIGN PROCESS TAKE? TOP

Once we have received your payment and you have completed design questionnaire, your project will be added to our schedule. From your start date it depends on what you have purchased how long it will take.

Approximate Timing for Projects:

WHAT CAN I DO TO SPEED UP THE DESIGN PROCESS? TOP

1. purchase a “Rush Option” from out A la Cart menu.

2. Check your email often and answer immediately when we have questions! The design process requires many emails back and forth, and the more quickly you respond to our emails, the faster we will finish the project.

IS INSTALLATION INCLUDED WITH MY PURCHASE? TOP

It depends on what you have purchased. It will say “installation included” if it is. Otherwise, there is a nominal fee.

CAN I PURCHASE A DOMAIN NAME THROUGH YOU? TOP

Yes. We recommend enom. We strongly advise against using GoDaddy for your domain and hosting needs. We HIGHLY recommend a cpanel hosting and enom for domain services.

WHAT CARTS ARE COMPATIBLE WITH YOUR ECOM DESIGNS? TOP

While we recommend you use our Boutique Deluxe cart with great perks, affordable pricing and customer service, we also realize that some clients may already have a cart service.

So, we are fine with the templates being used elsewhere. However, the only clause is that we install to make sure all is well and up to our high standards of service. Also a small installation fee will be added.

Compatible Carts:

HOW LONG WILL IT TAKE TO GET MY CART SET UP AND INSTALLED? TOP

Just cart – within 48 hours, M-F. If you also purchased a premade template then it may take 48-72 hours to get everything up and running. Again, M-F only. Custom jobs will take 5 to 45 days depending on all that is involved with order.

Note: We do not do installations on the weekends or holidays.

WHAT IS AN INTRO PAGE? TOP

An intro page (also called a splash page) is the first page your shop visitors will see when they come to your site. It can be an image, text or even be made to look like a shop.

IS AN INTRO PAGE INCLUDED WITH MY BOUTIQUE PURCHASE? TOP

Only if specified. Otherwise you can purchase one to match your design from our A la Cart section.

WHAT DOES “COMES WITH CUSTOM LOGO” MEAN? TOP

That means that you get a professional quality logo design with your purchase. However, there may be additional fees if custom exclusive images and/or specific branding is desired. We will discuss this with you up front and you will know if any additional fees BEFORE the work begins.

ARE FAVICONS INCLUDED WITH MY PURCHASE? TOP

Yes, upon request, for websites, boutiques and blog designs. Unless otherwise stated.

CAN YOU DESIGN MATCHING BUSINES CARDS? TOP

Yes. Contact us for more information and a quote.

DO WE HAVE TO USE A LOGO DESIGNED BY YOU? TOP

No. If you already have one, we will be more than happy to add it to a custom or premade template you purchase.

However, if you want it incorporated into a premade design, we cannot change any colors or modify the logo for you WITHOUT PERMISSION FROM DESIGNER and there will be additional fees for modifications..

WHERE DO YOU GET THE GRAPHICS USED IN YOUR DESIGNS? TOP

This depends on what the client wants. If they want ready made images, we get them from istock.com and several scrapbooking sites. If the client wants a custom job, we either outsource or design the graphics ourselves…depending on the project and what the design entails.

CAN I MODIFY ANY DESIGN PURCHASED FROM YOU? TOP

NO. Period. You do not have full rights to them. Meaning, you may not modify them OR sell them OR hire someone else to modify them. ONLY Designed by Lara can modify designs that we make.

However, there are a FEW exceptions where we will sell original psd files and allow modifications to be made. Also, you must contact us with modifications so we can approve them. And, ALL policies are still to be adhered to.

Why?

We want to make sure that our designs remain in the quality our clients have come to expect and do not want our names on anything less that fabulous!

WHAT IF I WANT A SCRAPBOOK LOOK FOR MY DESIGN? TOP

We can do that! Either you or we can can shop for a digital scrapkit from a scrapbooking website. There are several we love.  Keep in mind, you may be required to purchase a commercial license for it rom the scrap designer, and you will be responsible for all image and license fees.

HOW LONG DOES IT TAKE TO CUSTOMIZE A PREMADE TEMPLATE? TOP

3-7 business days from the date we receive information. We do not work weekends or holidays.

CAN I ASK YOU TO EDIT OR MODIFY A PREMADE TEMPLATE? TOP

Well, yes and no. Only if you want to pay an additional fee for the job. Premades are sold as is and are meant to be a quick, easy and affordable option for those on a budget. However, if you REALLY like a premade, we will modify it for you for a fee. Fees range from $30 and up depending on what you want done and the time it would take to do the modification.

DO YOU OFFER HOSTING? TOP

Yes. We offer SEVERAL hosting options and ecommerce cart set up as well.

DO YOU OFFER REFUNDS? TOP

NO refunds are provided once design process has begun. Period.

NO refunds are provided once premade files are transferred or added to client’s site. Period.

If the design process has not begun (meaning we have done NO work and spent NO time on your project) and IF we decide a refund is plausible, you will receive your refund (minus 30%) via snail mail. The refund, IF plausible will be issued within 90 days.

It is DesignedbyLara.com’s discretion WHEN and IF refunds are issued. Period. TOP